Team Leader – Supported Accommodation (Young People)

£32,000

London
Charities

We are recruiting a confident, values-led Team Leader to lead a frontline service supporting young people in a supported accommodation setting. This is a genuine leadership role, combining operational oversight, people management, and hands-on practice, with real responsibility for standards, culture, and outcomes.

You will work closely with a senior manager to oversee day-to-day service delivery, develop a team of Support Workers, and ensure young people receive high-quality, person-centred support that helps them build independence and move towards positive, sustainable futures.

What success looks like in this role

A stable, motivated team that feels supported, accountable, and clear on expectations
Consistently high standards of support planning, safeguarding, and risk management
A calm, well-run service where issues are addressed early and proportionately
Positive outcomes for young people, including increased independence and successful move-on

You will be trusted to use your professional judgement, escalate concerns appropriately, and contribute to continuous service improvement.

Key responsibilities

Lead and model high standards of practice across the service
Create and sustain a positive, inclusive team culture
Line manage Support Workers through regular supervision, coaching, and feedback
Support recruitment, induction, and development of staff
Hold a small caseload, delivering high-quality, person-centred support and keywork
Ensure support plans, risk assessments, and case records are accurate and up to date
Monitor service performance and ensure key outcomes and targets are met
Manage safeguarding concerns, incidents, and risk in line with policy and best practice
Work collaboratively with external agencies including health, social care, and statutory partners
Promote tenancy sustainment, positive behaviour, and effective rent account management
Uphold health & safety, safeguarding, and organisational policies at all times
Participate in an out-of-hours on-call rota when required

What we’re looking for

You’ll be a calm, capable leader with a genuine commitment to supporting young people and developing others.

Essential:

Experience supporting vulnerable young people or adults in supported housing, homelessness, or similar services
Experience supervising, mentoring, or leading staff
Strong organisational, communication, and decision-making skills
Confidence managing safeguarding, risk, and challenging behaviour
Ability to remain calm and effective under pressure

Desirable:

Experience working with young people in supported accommodation
Knowledge of safeguarding frameworks, benefits systems, and tenancy management
Relevant qualification or willingness to work towards a leadership-related qualification