Support Worker

£28,900

Bracknell
Charities

We are looking for a committed and proactive Support Worker to join our team working with young people. This is a rewarding frontline role where you will support young people to develop essential life skills, increase independence, and move towards positive, sustainable futures.

You will work directly with customers in a supported accommodation setting, building trusting relationships and providing practical, emotional, and administrative support. You’ll be part of a dedicated team, working closely with internal colleagues and external agencies to ensure high-quality, safe, and person-centred support.

Key responsibilities

Build supportive, professional relationships with young people
Deliver regular, engaging keywork sessions aligned to individual support plans
Provide day-to-day direct support, including daily living skills and tenancy sustainment
Support customers with Universal Credit and Housing Benefit claims
Maintain daily case management, accurate record keeping, and case notes
Proactively manage risk, safeguarding concerns, and incidents in line with policy
Follow missing person procedures and escalate concerns appropriately, including liaising with the police when required
Enforce licence agreements and promote positive behaviour within the service
Work collaboratively with external agencies including NHS professionals, social workers, and the police
Encourage rent payments and support effective rent account management
Promote social inclusion and community engagement
Uphold health & safety, safeguarding, and organisational policies at all times

What we’re looking for

You’ll be someone who is calm, resilient, and motivated, with a genuine passion for supporting young people.

Essential:

Ability to manage challenging behaviour positively
Strong organisational and communication skills
A proactive, can-do attitude and willingness to take responsibility

Desirable:

Experience in supported housing or homelessness services
Knowledge of benefits systems and safeguarding procedures

Personal qualities

Approachable, respectful, and customer-focused
Comfortable working as part of a team in a dynamic environment
Emotionally resilient and able to remain calm under pressure
Open to feedback and committed to learning and development
Confident, organised, and flexible

Hours: Full-time, rotating shifts

Early: 8:00am – 4:00pm
Late: 12:30pm – 8:30pm
Every other weekend

Why join us?

Competitive salary with an upcoming increase
Meaningful work making a real difference to young people’s lives
Supportive team environment
Ongoing learning and development opportunities